| Shareholders/ Investors |
- Holding Annual Shareholder’s meeting
- Opportunity Day
- Site Visit
- Online Media/Email
- Whistle Blowing
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- Equitable, transparent, and fair shareholder treatment
- The management of the Company according to laws, objectives, Articles of Association, and resolution of the Shareholders’ Meeting, as well as Good Corporate Governance
- Generation of good return
- No creation of damage or conflict of interests to the Company
- Adequate, equal, correct, and timely acquisition of the key information about the Company
- Respect to the right of shareholders
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- The equitable, transparent, and fair shareholder treatment.
- Performing its duties with honesty, transparency, and fairness, and managing the Company according to laws, objectives, Articles of Association, resolution of the Shareholders’ Meeting, and Corporate Governance Code.
- Performing its duties to the best of its knowledge and competency with responsibility, and non-wrongful exploitation of their own or other person’s benefits.
- The disclosure of the key information of the Company to the shareholders for acknowledgement adequately, equally, accurately, and timely.
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| Employees |
- Human Resources and Employees Communication
- Town Hall Meeting
- Online Media, Intranet, and Email
- Whistle Blowing
- Operating Line and Safety Training
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- Good, appropriate, and fair return, welfare, and privilege
- Good and safe working atmosphere
- Fair appointment, removal, reward, and punishment
- Continuous development of the knowledge, competency, and internal potential of the employees based on the operating line
- Hearing the problems, understanding the circumstances occurred and full support and assistance.
- Career security and progress
- Perception of news, information, or movement of the Company
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- Provide the appropriate and fair welfare and return.
- Maintain the working environment for safety of the employee’s life and properties.
- Determine the performance Indicator for the transparent assessment
- Schedule the appropriate yearly training plan for the employees in each department, covering the basic skills, managerial skills, and specific professional knowledge.
- Provide the opinion hearing channel or the whistleblowing channel for the breach of rules or legal offence.
- Avoid any acts which are unfair and may affect the career security and neither threaten nor depress the employee’s condition of the mind.
- Inform the useful news and information to the employees via the Company’s e-mail.
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| Creditors |
- Analysts Meeting
- Meeting with creditors
- Site visit
- Online Media/Email
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- Fair, transparent, and accountable treatment process
- Strict compliance with the agreed terms and/or conditions
- Provision of the correct, complete, and factual information
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- Not demand, accept, or agree to accept and not give or agree to give any benefits that are dishonest or not trade tradition to the creditors.
- The trade negotiations with the creditors must not take advantage, be transparent and fair.
- Pay capital, interest, or guarantee management according to the agreement condition.
- Strictly comply with the agreed terms and conditions. In case of trouble until failure to comply with, the Company must notify the creditors, and seek for the shared solutions so that the creditors will receive the same or similar results as usual as most as possible.
- Provide the creditors the accurate and factual information about the Company.
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| Business Partner |
- Supplier Day Meeting
- Online Media/Email
- Whistle Blowing
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- Fair, transparent and accountable treatment process without taking advantage
- Strict compliance with the agreed terms and/or conditions
- Support and promote partners’ operation for the most potential cooperation.
- Provision of the correct, complete and factual information
- Share knowledge and mutual creation of new innovations for benefits of all parties
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- Prepare the systematic work procedure and review at least once a year.
- Equal proposal of the partner under the Company’s price comparison measures
- Keep and protect the information between the Company and its partner.
- Prepare Tanker Management and Self-Assessment (TMSA) once a year
- Not demand, accept or agree to accept and not give or agree to give any benefits that are dishonest or not trade tradition to the business partners.
- The trade negotiations with the business partners must not take advantage, be transparent and fair.
- Strictly comply with the agreed terms and conditions. Determine clear scope of work and provide services and make payment on time.
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| Customers |
- Direct Meeting with customers
- Customer service email via PRMoperation@primamarine.co.th
- Customer Satisfaction Survey
- Online Media/Email
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- Quality and standard services and customer requirement satisfaction
- Provision of the correct, complete, and factual data
- Hearing and solving of the problems from use of services
- Non-disclosure of the customer information or confidentiality
- Creation of new innovations for the customer requirement satisfaction.
- Good relationship and equitable treatment
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- Provide quality services by setting the levels and standards of service quality, and strictly comply with the conditions, promises, or suggestions given to the customers, as well as maintain the service quality standards according to the international standard.
- Completely and factually disclose news and information of the Company Group’s projects and services, whereas the advertisement and publication of the Company’s projects must not mislead the customers.
- Establish the complaint system for hearing the customer opinions and suggestions about the Company Group’s services and make corrections or clarify the outcomes of complaint process to the customers
- Prepare a customer satisfaction assessment form once a year.
- Establish a non-disclosure measure for the customer information and confidentiality.
- Promote and provide the creation of new service innovations to ensure more customer benefits and satisfactions.
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| Business Competitors |
- Meetings of various industry-related groups
- Network cooperate in accordance with government policies
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- Business operation under the framework of law and fair competition
- Honest business operation
- No damage of the business competitors’ reputation
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- Operate and compete in business operation under the framework of fair competition laws and rules.
- Not seek for business competitors’ confidential information by dishonest or inappropriate methods.
- Not try to damage business competitors’ reputation by malicious or false accusations.
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| Government Agencies |
- Supporting the projects that benefit the public
- Disclosure or cooperation
- Online Media/Email
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- Compliance with the related laws, regulations of the government agencies
- Collaboration with the government agencies
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- Hear the opinions and suggestions from the government sector.
- Share the opinions from private sector to public sector for creating the better understanding in business sector.
- Collaborate with the government agencies that have duties to govern the business operations of the Company.
- Strictly comply with laws, rules, and practical guidelines from the government sector.
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| Community, Society, and Environment |
- Organizing activities with the community
- Online Media/Email
- Whistle Blowing
- Disclosing or report
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- Operate business under the social responsibility without cause of the community, society, and environment damage on the whole
- Operate under moral principal and ethic of the society.
- Understanding on the way of community living. Participation in the community development to upgrade the living of people in society.
- Communicate and build an understanding on the Company’s Operation
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- Perform field trip to visit the community on the appropriate occasion basis. Hear the opinions, requirements, and suggestions of the community and society.
- Mutually solve problems and support the projects which are useful for the community, society and environment.
- Not perform any acts which may cause damage to the community and society. Strictly comply with laws and regulations related to the operation.
- Constantly communicate the Company’s operation
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